Which term refers to outcomes that show the training achieved its objectives, such as reduced customer complaints?

Which term refers to outcomes that show the training achieved its objectives, such as reduced customer complaints?

• A. Reaction
• B. Behavior
• C. Result
• D. Learning

Answer: (C)

Measuring training impact focuses on the end effect on the organization. The term that best fits outcomes showing the training achieved its objectives is the result. It captures tangible changes in performance, like fewer customer complaints, that demonstrate the objective was met. This level goes beyond what participants felt (reaction), what they learned (learning), or whether they apply it on the job (behavior) to show real-world business impact.

Measuring training impact focuses on the end effect on the organization. The term that best fits outcomes showing the training achieved its objectives is the result. It captures tangible changes in performance, like fewer customer complaints, that demonstrate the objective was met. This level goes beyond what participants felt (reaction), what they learned (learning), or whether they apply it on the job (behavior) to show real-world business impact.